Great experience! Artur was knowledgeable and helpful throughout the car selection and buying process. I appreciate their attention to detail and great communication.
Salesperson, Rob Kingsley, was ready and prepared to show us the cars we requested and was prompt. Through the process he communicated well and made sure we did not waste our time waiting around. Car was delivered to us with our requested changes and we closed the deal. Met the sales manager at the end of the the process. Good chat with him. As with all car buying experiences the process gets slowed with the paper flow at the end. I have found this to be true of many buys at other dealers. Probably comes with the territory. Would buy VW again from this dealer.
Rob Kingsley was incredibly helpful during my process of buying a new VW. Has earned my business for future purchases and I highly recommend anyone reaching out to him directly to assist in anything around the car buying process.
Rob was amazing. He helped my wife and me find the perfect car. The level of professionalism while still maintaining a familiar rapport with us shows that he truly cares and believes in the company he works for. The courtesy he has given since the purchase has also been exceptional, checking in with us to make sure everything is still going well, and to see how we were doing. Rob definitely has our future business!!!
My experience was excellent from start to finish. I highly recommend Rob Kingsley as a sales guy. Also, the Finance Dept fantastic. Would definitely buy from them again!
Finally- a good car buying experience!!!!Like many, I'm weary of dealerships because sometimes you do feel conned/ overwhelmed. That is not the case for Durham Volkswagen! Eli, my salesman, was AWESOME! He was extremely personable, professional, and a pleasure to work with. He kept me in the loop throughout the entire process and was very knowledgeable. The vehicles are high quality and reasonably priced. They let me test drive the car more than once and were extremely patient. I work about 50 miles away from the dealership and I get off late. Eli and the managers, Paul and Verlinda, collectively waited for me pass closing to ensure that I got the car I wanted! The customer service I received was absolutely IMPRESSIVE.That night, I had a hard time choosing between the Tiguan and the Jetta and purchased the Tiguan only to realize the next morning that I had made the wrong purchase. I walked in ashamed to make Paul aware and his exact words were "Well we certainly don't want you to have any remorse about the car you've purchased, we want you to love your car." He reassured me and immediately sent another sales associate out to get me a Jetta to test drive once more. Talk about dedication and going above and beyond for the customer! They made the switch almost seamless! Even finance was great and didn't pressure. They got me approved quickly and Chavis did an awesome job of making me aware what was available without being aggressive. It has been over a month now and I absolutely love my Jetta! Thanks Durham VW for allowing me a second opportunity to get my dream car without the pressure. You guys are the absolute best!If you are looking an honest, fair, and personable car shopping experience, Durham VW this is the place to go!
We choose a VW and Durham Volkswagen because of the experience we had with Rob. His technical expertise was very helpful in choosing a tiguan.
Rob Kinsley was clear, diligent and easy to work with. I strongly recommend him as a sales consultant.
It was great.
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